Customer Service

Customer Support FAQ'S Instructions Cleaning and maintenance

Customer Support

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FAQ'S

What is wrong with your single lever?

1. Faucet does not close or drips. It may happen that:

o The nut is loose / Solution: tighten the nut on your single lever
o The cartridge is broken down / Solution: Change the cartridge

o Single lever with aerator

-The aerator is clogged / Solution: Change or clean the aerator.

-The flexible hose is clogged or crooked / Solution: Change or clean the flexible hose.

-Cast iron defect (only in the case of newly installed taps) / Contact technical service, the tap must be replaced.

o Single lever with waterfall output.

- The flexible hose is clogged or crooked / Solution: Change or clean the flexible hose
Filters are clogged / Solution: Change or clean filters with vinegar.

-The flow limiter is clogged / Solution: Change or clean the flow limiter.

-Cast iron defect (only in the case of newly installed taps) / Contact technical service, the tap must be replaced.

o The nut is loose / Solution: Tighten the nut on your single lever
o The cartridge is damaged / Solution: Change the cartridge

o The rubber seals are broken / Solution: Replace the rubber seals

o The hose is broken / Solution: Change the hose

Answer 5 monomando

o The boiler does not have enough power / Solution: Install a shower handle with less flow or insert a flow limiting seal.

o Single lever wall mounted

-The pressure is insufficient / Solution: check the installation and increase the pressure to 1 bar, Otherwise it is possible to pull and turn the diverter half turn to lock position.

o Single lever concealed

- The pressure is insufficient / Solution: check the installation and increase the pressure to 1 bar.

- The shaft is dirty / Solution: disassemble the diverter, clean and grease the shaft.

- Spring has lost load / Solution: disassemble the diverter. If it does not maintain shower position, stretch the large spring 2—3 mm.

o The diverter has dirt particles or is broken / Solution: disassemble the diverter and clean the rubber seals or replace the diverter.

o The rubber seal is deformed / Solution: Loosen the handle and reposition the rubber seal or replace it with a new one. If that doesn't work, try putting two of it.

o It drips constantly (more than an hour). It may happen that:

-The nut is loose / Solution: tighten the nut on your single lever

-The cartridge is damaged / Solution: Change the cartridge

o It drips a few minutes

-The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown) it is water accumulated in the showerhead. / Solution: Clean the showerhead nozzles. If you want, you can slightly tilt the showerhead to facilitate faster drainage.

o It drips constantly (more than an hour). It may happen that:

-The nut is loose / Solution: tighten the nut on your single lever

-The cartridge is damaged / Solution: Change the cartridge
o it drips a few minutes

o The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water .) / Solution: Clean the nozzles. If you want, you can slightly tilt the handle to facilitate faster drainage.

What is wrong with your two-handle mixer?

1. The faucet does not close or drips from the outlet

o Ceramic frame is damaged / Solution: Change or clean the ceramic frame. (To identify a damaged frame, close one of the cold or hot water intakes and if it stops dripping, identify the frame)

o Conventional frame damaged / Solution: Clean tap seat or replace frame. (To identify a damaged frame, close one of the hot or cold water intakes and if it stops dripping, identify the frame)

o The aerator is clogged / Solution: Change or clean the aerator.

o The flexible hose is clogged or crooked / Solution: Change or clean the flexible hose.

o Cast iron defect (only in the case of a newly installed tap) / Contact technical service, the tap must be replaced.

o The frame is loose / Solution: Tighten the frame .

o The frame is broken / Solution: Change the frame

o The rubber seals are broken / Solution: Replace the seals.

o The hose is broken / Solution: Change the hose

o The hose is loose / Solution: Tighten the hose

o Damaged hose / Solution: Change the hose (Evaluate if the spout has been deformed, in that case, change the spout as well)

o The boiler does not have enough power / Solution: Install a showerhead with less flow or insert a flow limiting seal.

o Single lever wall mounted:

- The pressure is insufficient / Solution: check the installation and increase the pressure to 1 bar, otherwise it is possible to pull and turn the diverter half turn to lock position.

o Single lever concealed:

- The pressure is insufficient / Solution: check the installation and increase the pressure to 1 bar.
- The shaft is dirty / Solution: disassemble the diverter, clean and grease the shaft.

- Spring has lost load / Solution: disassemble the diverter, if it does not maintain shower position, stretch the large spring 2—3 mm.

o The diverter has dirt particles or is broken / Solution: disassemble the diverter and clean the rubber seals or replace the diverter.

o The rubber seal is deformed / Solution: Loosen the handle and reposition the rubber seal or replace it with a new one. If that doesn't work, try putting two of it.

o It drips constantly (more than an hour). It may happen that:

- Frame damaged / Solution: Change or clean the frame.

o It drips a few minutes

-The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is water accumulated in the showerhead ) / Solution: Clean the showerhead nozzles. If you want, you can slightly tilt the showerhead to facilitate faster drainage.

o It drips constantly (more than an hour). It may happen that:

- Frame damaged / Solution: Change or clean the frame.

o It drips a few minutes

- The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water that comes out.) / Solution: Clean the nozzles. If you want, you can slightly tilt the handle to facilitate faster drainage.

What is wrong with your thermostatic?

Question 2 termostático

o The nut is loose / Solution: tighten the nut on your single lever.

o The closing mechanism is broken down/ Solution: Change the mechanism (cartridge /frame)

o The filters are clogged/ Solution: Clean the filters with vinegar.

o Cast iron defect (only in the case of a newly installed tap) / Contact technical service, the tap must be replaced.

o Lack of pressure in the installation or decompensated pressure. / Solution: Check that the pressure is between 1-5 bar (Recommended pressure 3 bar) and compensated.

o Handle flow/diverter -The mechanism is broken down / Solution: Change or clean the mechanism.

o Handle flow/diverter nut is loose. / Solution: tighten the nut on your ceramic diverter or ceramic frame.

o Temperature handle The thermostatic cartridge is broken down / Solution: Clean or change the rubber seal.

o Change the thermostatic cartridge, clean and rinse the internal surface of the tap, and grease the seal

o The hot and cold water inlets are reversed / Solution: Verify in the installation that the hot water enters from the left of the thermostatic, if not, you must contact the installer.

o The thermostatic tap has not been assembled backwards. (The hot water intake is marked) / Solution: Turn on the tap or check if there is an alternative available.

o The thermostatic cartridge has stopped regulating due to disuse, impurities or lime build-up. / Solution: Disassemble and clean the cartridge. If it is not possible to recover, change the cartridge.

o Dirt in filters / Solution: Clean the filters located in the water inlets.

o Cold water dominates hot water. / Solution: Check in the intakes that the pressure is between 1 - 5 bar (Recommended pressure 3 bar) and compensated.

o The hot water temperature is very high. / Solution: Set the maximum temperature of the hot water in the boiler between 50º -60ºC

o Dirt in filters / Solution: Clean the filters located in the water inlets

o The water service conditions have been modified ( pressure and / or temperature). Solution: Adjust the comfort temperature again, according to the instructions for adjusting the cartridge

o The thermostatic cartridge is blocked. / Solution: disassemble and clean the cartridge. If it is not possible to recover, change the cartridge.

o The temperature limiter ring has been moved of its place. / Solution: disassemble the cross head and the ring. If it is broken replace the ring.

o Cold water dominates hot water. / Solution: Check in the intakes that the pressure is between 1 - 5 bar (Recommended pressure 3 bar)

o The boiler is regulated for a water demand greater than the flow required by the shower handle. / Solution: Adjust the boiler.

o The boiler does not have enough power (See requirements in the instructions). Check: lower the flow rate to 50% or less and wait a few minutes. / Solution: Adapt the installation. As an alternative you can improve the functionality if you install a showerhead with less flow or insert a flow limiting seal

o The cold water non-return valve (right side) is blocked. / Solution: Disassemble the non-return valves for cleaning. Replace if necessary.

o The hot water non-return valve (left side) is blocked. / Solution: Remove the non-return valves for cleaning. Replace if necessary.

o Blocked non-return valve / Solution: Clean the non-return valves and check that they move freely or replace the non-return valve.

o The pressures of the water intakes are very high. / Solution: Check in the intakes that the pressure is between 1-5 bar (Recommended pressure 3 bar)

o Installation of the pipes is not correct and causes turbulence or vibration. / Solution: Check the installation.

o High hot water temperature> 65º. / Solution: Check the supply temperature and regulate the temperature in the range 50ºC-60ºC.

o There is something that generates turbulence inside the tap. / Solution: Check that there are no remains of construction material in the tap. Otherwise, contact technical service, the tap must be replaced.

o The diverter has dirt particles or is broken / Solution: Disassemble the diverter and clean the rubber seals or replace the diverter.

o The rubber seal is deformed / Solution: Loosen the handle and reposition the rubber seal or replace it with a new one. If that doesn't work, try putting two of it.

o It drips constantly (more than an hour). It may happen that:

- Frame damaged / Solution: Change or clean the frame.

o It drips a few minutes

- The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water in the shower head.) / Solution: Clean the shower head nozzles. If you want, you can slightly tilt the shower head to facilitate faster drainage.

o It drips constantly (more than an hour). It may happen that:

- Frame damaged / Solution: Change or clean the frame.

o It drips a few minutes

- The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water.) / Solution: Clean the nozzles. If you want, you can slightly tilt the handle to facilitate faster drainage.

What is wrong with your column?

1. The wall fixation does not fit the required size.It is short / long. It may happen that:

o Your installation does not meet the foreseeable standard. / Solution: Acquire the column fixation kit that contains different measures for its adaptation.

o The eccentrics are not well aligned. / Solution: Correct the position of the eccentrics.

o The dimensions of the column have not been taken into account with regard to the installation. / Solution: Purchase the telescopic bar, adaptable to a wide range of measurements.

o The boiler does not have enough power (See requirements in the instructions). Check: lower the flow rate to 50% or less and wait a few minutes. Solution: Adapt the installation. As an alternative you can improve the functionality if you install a shower head with less flow or insert a flow limiting seal.

o The diverter has dirt particles or is broken / Solution: Remove the diverter and clean the rubber seals or replace the diverter.

o The rubber sealing is deformed / Solution: Release the handle and reposition the seal or replace it with a new one. If that doesn't work, try putting two of it

o It drips constantly (more than an hour). It may happen that:

- Breakdown closing element / Solution: Change or clean the element.

o It drips a few minutes

- The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is water accumulated in the shower head.) / Solution: Clean the shower head nozzles. If you want, you can slightly tilt the shower head to facilitate faster drainage. It is not a breakdown

o It drips constantly (more than an hour). It may happen that:

Breakdown closing element / Solution: Change or clean the element.

o It drips a few minutes:

- The capillary of the nozzles is dirty with adhering lime. (It is not a bdreakdown, it is accumulated water that comes out.) / Solution: Clean the nozzles. If you want, you can slightly tilt the handle to facilitate faster drainage. It is not a breakdown

o It has been overtightened. / Solution: Loosen, reposition the rubber seal by tightening it, and check that it has not been damaged. Replace if necessary.

o The rubber seal is displaced. Solution: Loosen and reposition the rubber seal by tightening it.

o The seat of the bar and / or diverter are damaged / Solution: Replace damaged parts.

What is wrong with your kitchen faucet?

1. Faucet does not close or drips. It may happen that:

o The nut is loose / Solution: tighten the nut on your single lever

o The cartridge is damaged / Solution: Change the cartridge

o Single lever with aerator

- The aerator is clogged / Solution: Change or clean the aerator.

- The flexible hose is clogged / Solution: Change or clean the hoses.

- Cast iron defect (only in the case of newly installed taps) / Contact technical service, the tap must be replaced.

o The nut is loose / Solution: Tighten the nut on your single lever.

o The cartridge is defective / Solution: Change the cartridge

o The rubber seals are broken / Solution: Replace the rubber seals.

o The hose is broken / Solution: Change the hose.

o The hose is loose / Solution: Tighten the hose

o Damaged hose/ Solution: Change the hose. (Evaluate if the spout has been deformed, in this case, also change the spout)

o The shower does not change between the two functions / Solution: Change the shower.

o The extensible hose does not come out. It is blocked / Solution: Check that it is correctly installed and that there is nothing to interfere with the movement.

o The extensible hose does not fit. It does not recover the position / Solution: Check that it is correctly installed and that there is nothing to interfere with the movement. Check that the weight is free of movement.

o Leak enters in the union of the extensible hose and the tap / Solution: Check that it is tight.. If not, replace the rubber seal or the flexible hose.

What is wrong with your electronic faucet?

1. The flow of water does not stop. It may happen that:

- Low flow: the membrane electrovalve is dirty and / or damaged. / Solution: Disassemble for cleaning. Replace if necessary.

- Normal flow: The electrovalve is blocked. / Solution: Remove the electrovalve and unlock the shaft. Replace if necessary.

o The red light on the sensor flashes constantly when the user's hands are near the sensor.
Weak battery. / Solution: replace the battery.

o The red light on the sensor does not flashes when the user's hands are near the sensor.
Inadequate stopping range. / Solution: Adjust the detection range.

- Dead battery or no electrical connection / Solution: Check the connection. Replace the battery.

- The unit is in “Security Mode” (if the sensor is active for a long time, the tap automatically closes the water) / Solution: Check that there is no obstacle or dirt on the sensor. If so, remove it to exit security mode.

- The sensor is picking up reflections from a shiny object . / Solution: Eliminate the cause of the reflection.

o The red light on the sensor flashes once when the user's hands are near the sensor.

- The electro valve is blocked. / Solution: disassemble the electrovalve and unlock the shaft. Replace if necessary.

- The central hole in the membrane is damaged. / Solution: Disassemble for cleaning. Replace if necessary.

- The pressure is high (> 8 bar) or has suffered a specific pressure rise. / Solution: Reduce supply pressure. If the problem persists, purge the tap to eliminate residual pressure. (press the non-return valve of the flexible hose)

o Filters are clogged. / Solution: Change or clean the filters.

o The aerator is clogged / Solution: Change or clean the aerator.

o The flexible hose is clogged/ Solution: Change or clean the hoses.

o Defect of cast iron (only in case of newly installed faucet) / Contact technical service, the faucet must be replaced.

What is wrong with your timed tap?

1. Abnormally low flow rate. It may happen that:

o Inadequate flow regulation / Solution: Adjust the flow regulation according to the instructions.

o The aerator is clogged / Solution: Change or clean the aerator.

o The flexible hose is clogged / Solution: Change or clean the hoses.

o Defect of cast iron (only in case of newly installed faucet) / Contact technical service, the faucet must be replaced.

o The cartridge is broken / Solution: Change the cartridge.

o Dirt in the cartridge / Solution: Clean the cartridge. Follow the faucet maintenance instructions.

o Inadequate regulation / Solution: Adjust the time regulation according to the instructions.

o Dirty or deteriorated cartridge / Solution: Clean the cartridge. Follow the faucet maintenance instructions. Replace if necessary.

What is wrong with your showerhead/handshower??

1. The orifices become blocked, the jets come out crooked, dripping...

o The nozzles are dirty (lime build-up). / Solution: With the equipment on, run your finger over the silicone nozzles to remove the lime and / or immerse it in vinegar for 24 hours and rinse with water.

o Some nozzles are broken. / Solution: Replace the nozzles. Check available models.

o The flow limiter is clogged/ Solution: Disassemble for cleaning. Replace if necessary.

o The waterfall is dirty. / Solution: Clean with the special key provided.

o The flow of water has been reduced / Solution: Consult the question about abnormally low flow, in the corresponding tap model.

o The nebulizer is clogged / Solution: Disassemble for cleaning. If necessary replace

o The rubber seal is deformed / Solution: Loosen the handle and reposition the rubber seal or replace it with a new one. If that doesn't work, try putting two of it.

o It drips constantly (more than an hour). It may happen that:

- Breakdown closing element / Solution: Change or clean the element.

o It drips a few minutes:

- The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is water accumulated in the shower head.) / Solution: Clean the shower head nozzles. If you want, you can slightly tilt the showerhead to facilitate faster drainage. It is not a breakdown

o It drips constantly (more than an hour). It may happen that:

- Breakdown closing element / Solution: Change or clean the element.

o It drips a few minutes:

-The capillary of the nozzles is dirty with adhering lime. (It is not a breakdown, it is accumulated water.) / Solution: Clean the nozzles.

Do you need a spare part?

1. I have a faucet and I need to know if I can get spare parts

o If your tap is currently in the catalog:

- See the reference on the web. Spare parts lists are available there.

o If your tap is old or you do not know the reference, contact us at info@rsramonsoler.com

Instructions

So that the installation is not a problem, we offer you the instruction manuals of our products.

Sink faucet

Bidet tap

Bathtub

Hydrotherapy

Chromotherapy

Columns

Built-in single-lever shower

Built-in thermostatic shower

Built-in shower sets with hand shower and wall-mounted shower head

WC taps

Kitchen

Cleaning and maintenance

  • Use PH neutral soap
  • Wipe with a soft cloth after using the faucet to avoid limescale build-up.
  • Rinse with enough water to remove any remaining cleaning product
  • Dry the faucet with a soft cloth
  • For proper maintenance in sprayers and hand showers, it is important to periodically clean the silicone nozzles, run your fingers over the nozzles, causing the lime to come off.
  • Ramon Soler will not assume any guarantee if you do not follow these cleaning and maintenance recommendations.
  • Do not use cleaning products that contain acids (hydrochloric, formic, phosphoric or acetic), alcohol, lime scale or similar.
  • Don't mix different cleaning products
  • Don't use vaporizers
  • Do not use abrasive products such as sponges
  • Do not use the cleaning product directly on the faucet, but use a soft cloth.